British Telecom and their awful call centres.

Discussion in 'Rant Room' started by Swami, Aug 26, 2018.

  1. Swami

    Swami Soap Chat Warrior

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    I have been having terrible trouble with my landline/broadband and I am fed up to the teeth of being fobbed off by British Telecom and passed off to their Indian call centres.

    How can someone in Indian seriously detect a fault in rural Northern Ireland?

    Why, oh why can't there be local call centres with local knowledge?

    If the situation was reversed, in no way would I be confident about dealing with a query with a customer from India (I emphasise this is a criticism of BT's policy), so why are they providing such a poor service?

    Swami
     
  2. Swami

    Swami Soap Chat Warrior

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    Finally, with a lot of complaining, the fault now appears to be fixed.

    Mind you, an adviser phoned me earlier to offer me £1.36 of a rebate after three months' disruption.

    I don't think so!

    Swami
     
  3. Barbara Fan

    Barbara Fan Super Moderator Staff Member

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    I switched from BT to Virgin and was dreading phoning BT to cancel my contract a few years ago - due to bad experience of not being able to understand the person or their accent at the end of a phone in India on 2 occasions since 2000

    When I cancelled i was pleasantly surprised to get someone with an English accent from England and they told me they were moving more work to UK

    Your rebate doesnt sound great @Swami!!!! I think when there was an issue with mine back in 2000 i got a free month

    Good luck
     
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  4. Swami

    Swami Soap Chat Warrior

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    Given the level of disruption I think at the very least I should be rebated the full quarterly bill.

    Swami
     
  5. Swami

    Swami Soap Chat Warrior

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    I was today offered the derisory sum of £30 by way of compensation for three months' disruption. I suppose it was a bit of improvement from £1.36.

    Swami
     
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