Can't login to old account

Discussion in 'Feedback & Help Forum' started by Knotsfan61618, Sep 18, 2016.

  1. Knotsfan61618

    Knotsfan61618 Soap Chat Member

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    I had to make a new username because when I tried to log into my old account that I've had for 10 years, it said that username wasn't found. Is there a way to fix this? I'd like to get into my old account and I'm upset about it. Thanks
     
  2. darkshadows38

    darkshadows38 Soap Chat Fan

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    we all had to do that, what happened was the site crashed and they lost everything so they upgraded to Xenefro and that should help them. but everyone here has had to sign up again including all staff so it's not just you
     
  3. Karin Schill

    Karin Schill Super Moderator Staff Member

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    Unfortunately all the old accounts have been lost. However if you want one of the admins (for instance Ome) to change your username back to you old username I am sure that can be fixed.
     
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