Wow... This is a long one! I just cant believe this has actually happened!!! Way back in March, before I went on holiday to Prague. I had ordered some new Adidas trainers and a track top from Sports Direct. I had ordered them specifically for the trip and for flying in and the because I knew I would be walking around a lot and wanted comfortable trainers. I ordered them and they didn't come before my trip. When I got back I had a card from Royal Mail, one of those you weren't in cards. I assumed it was my Sports Direct order and booked a redelivery. It actually turned out to be something else I had bought elsewhere. I then tracked my order and it said it had been delivered to the Irish Distribution Centre before I had even left for Prague. I then attempted to contact the courier and got nowhere. I managed after a long and annoying time to find a customer service email address for Sports Direct. I messaged them explaining I still hadn't received my order, that no card had been left by a courier and that it was now over 2 weeks since I had ordered. A few days later Abbie at costumer services emailed me back apologising for the courier not leaving a card but assured me my order had been delivered to my neighbour at number 3. Now my neighbour at number 3 is a lady in her 70s who works in a bookshop with my mum. I know her very well, have done for over 20 years. If she gets mail or packages for me, she always brings them. I had not left any instruction by the way to deliver to anyone else in the event of me not being at home. I visited my neighbour and my package wasn't there. She never signed for it and she lives alone. I mailed back Sports Direct and they again insisted that it was delivered to number 3, but could not provide me with a signature when I asked. They told me they delivered it and to arrange a charge back to my card, whatever that means or contact my local authorities. Really? They wanted me to call the police accusing my elderly neighbour of stealing my trainers and jacket? I again mailed back and told them that it really wasn't there and that I would like a refund if the original order couldn't be resent. They ignored my email. I again mailed and asked to speak to someone other than Abbie as I felt she was unable to help me and that the costumer service was atrocious. About a week later I got an email from someone else at Sports Direct sending me a form I had to complete and return in 7 days. I had to print the form, sign it and return in 7 days, which was over the Easter holidays so I had to do it pretty swiftly, which I did. Today I had an email back saying further to their investigation and after interviewing the courier the are confident my order was delivered to number 3 and they can not accept my claim! I ordered from them, paid for goods and they delivered it to someone who wasn't me, at an address that wasn't mine, and they didn't even leave a card to tell me where the order was. Now they are accusing my neighbour of stealing too. And are unwilling to do anything about it. I am now out of pocket just under £100 and have no idea what to do? Surely that can not be it? That's theft? They took money from me for goods that I never received. I have been buying online for years and on a few occasions things went missing etc, retailers were always helpful and refunded half if not the entire cost of the goods I ordered. I have never had an experience like this at all. It was my first order from Sports Direct and I will never, ever buy from them again, online or in store.