Alexis have you considered lodging your complaint on Sports Direct facebook page, if they have one as I'm not on facebook. Many companies here in Australia are petrified of complaints appearing on facebook and will make attempts at correcting customer issues. Also here in Australia we have the ACCC (Australian Competition and Consumer Commission). Customers can lodge an official complaint which the ACCC, they then contact the company on the customers behalf. Do you have access to anything like this? Here in Australia we also have a website named productreview and it's the first place of call I go to before purchasing from any online company. This is a screenshot of reviews regarding Sports Direct from Aussies... I'll be steering well clear of this company. Let us know how you get on Alexis.