But were the focus groups reacting badly to Nathalie Kelley or the character of Cristal? I think its the later. Maybe, just maybe the writers/producers have no one else to blame here but themselves for thrusting such an ill conceived character on the viewers. This reminds me what occured in TNT Dallas when we the viewer had to swallow a large dose of bad writing when the Ramos family were shoved down our throats. As Alexis so rightfully points out; It would appear the networks attempts at the "Soap" genre is plot driven nonsense and character development later....if it manages to get past the cancellation hurdle.